Douglasville-Douglas County Water and Sewer Authority

"Award-Winning Service
For Our Local Community"

8763 Hospital Drive, Douglasville, Georgia 30134       P.O. Box 1157, Douglasville, Georgia 30133          (770) 949-7617    7:30 A.M. - 5:30 P.M. Monday - Friday
Oct 112016

computerThe Douglasville-Douglas County Water and Sewer Authority (the Authority) is excited to offer customers an easy and convenient method to view and pay their water and sewer bills online, along with other new features that make managing your account a breeze!

Pay and/or View Bills Online

  • Easy to use – registration is required.
  • Access, view, and pay your bill online – at your convenience.
  • You have the option to pay immediately or to schedule a future payment.
  • Register in Card Auto-Pay – pay with previously saved remittance information.
  • Create customized payment plans.
  • Receive an immediate emailed confirmation of payment or print a receipt.
  • Go Green – sign up for e-billing and be “Eco-Friendly”. Your e-billing enrollment reduces waste and helps the environment. You will be saving natural resources like trees and gas, and reducing your overall carbon footprint!

One-Time Payments

  • Pay online with “One-Time” Pay; no registration is required (payment information is not retained).

Pay by Text

  • Sign up for pay by text messages if you would like to receive future invoice notifications via a convenient TEXT message.  Save time by paying your bill directly from your phone.  It’s never been easier to connect to The Authority!

Payment Types Accepted


  • Credit/Debit Cards (MasterCard, Visa, Discover)
  • e-Check – pay with electronic checks using a checking or savings account number

Service Fees

Online payments and e-Check payments will incur a $2.50 service fee per transaction. The service fee is automatically calculated and is shown on the payment page before you submit your payment for processing.  Service fees may appear as a separate charge from the bill amount on your card or bank statement.


Frequently Asked Questions (FAQs)

Click here to view the Online Payment FAQs.

Have a question not covered in the FAQs?

You may reach us at 770-949-7617 or send an email to

Sep 122016

Due to severely dry conditions, the Georgia Environmental Protection Division has declared a level 1 drought response in 53 counties, including Douglas. This declaration requires water providers to educate the public about drought conditions and water conservation.

The declaration follows a wet winter, but a dry spring and summer. Rainfall may return to normal during the fall and winter months, but we need to take reasonable measures to be responsible stewards of water and to be prepared for the possibility this is a long-term drought.

What does this mean for me, a WSA customer? A level 1 drought response means we are asking all of our customers to use Douglas County’s water resources wisely! Be conscientious about water use around your home or business and make sure you are not wasting this valuable resource.

Can I still use water outdoors for things like gardening and washing my car? Absolutely! The current outdoor watering restrictions have not changed with the level 1 drought response. You are still permitted to water your lawn each day of the week between 4:00 p.m. and 10:00 a.m., as well as use water for other outdoor activities. You can review all of the current outdoor watering restrictions here.

What can I do to help? There are plenty of easy things you can do to make sure you are using water resources responsibly.

What are some measures WSA has taken to conserve and protect water in Douglas County? Over the past decade, we have implemented several large scale projects and programs to drive conservation and protect the natural resources we use every day. Some examples of these significant measures include:

  • Google/WSA Partnership: Developed a re-use facility that uses non-potable water to cool the servers at Google’s Douglasville facility. Had we not collaborated to develop this plan, Google would have needed to take a large amount of treated drinking water from WSA’s system every day. WSA and Google have received national recognition for this initiative.
  • Flow Augmentation Line: We are required each day to release a set amount of water from our dam into the Chattahoochee River. The flow augmentation line takes clean, treated wastewater directly from our South Central Plant and deposits it into the river, lessening the amount we must release from our Dog River dam, which in return, keeps the dam fuller with water that can be used for our customers.
  • Toilet Rebate Program: Administered by WSA in 2010-2011, this program rebated customers for replacing old toilets with new low flow models in their homes and businesses.
  • Reservoir Expansion and Strategic Future Planning: We know that the population of Douglas County and thus, the demands on our system, will only continue to increase as time goes on. WSA has made sure we are forward and future thinking when it comes to water resources.
  • Well informed customer base, community and governmental leaders, and engaged Board of Directors: Our involvement with the local community is widespread and promotes the importance of water, conservation, and good stewardship. Our community members are our best allies!

Where can I keep track of drought conditions? The U.S. Drought Monitor is a great tool to keep up with drought conditions around the state. You can view the monitor here. The Metropolitan North Georgia Water Planning District also provides valuable information about water conservation and usage in metro Atlanta on their website,

Jun 282016

Each year, the Douglasville-Douglas County Water and Sewer Authority publishes a report on water quality for the community. The report details the quality of water in Douglas County and gives helpful resources and information for our consumers who want to learn more about their drinking water. To view the 2016 Water Quality Report, please click here. If you would like a paper copy mailed to your home, please call (770) 920-3850 and leave a message with your address or email

May 242016

The Bear Creek Water Treatment Plant was honored to receive the 2016 “Plant of the Year” award from the Georgia Association of Water Professionals. This award is given to the best managed, best operated facilities in the state. The plant inspection process is an arduous task and includes more than 20 pages of criteria to determine the final score of the facility. WSA was competing against four other facilities in their size category: Cherokee County, City of Cartersville, Forsyth County, and Dalton Utilities. In the end, Bear Creek received a total score of 98.22 percent and was awarded “Plant of the Year” in the 15 to 50 MGD (million gallons per day) category. The Bear Creek plant is responsible for providing safe, clean drinking water to the majority of Douglas County residents. Winning this award, along with the pride and care our treatment plant staff display day in and day out, exemplifies the dedication WSA’s staff has to their profession and to the community as a  whole.

Plant of the Year Bear Creek Staff 2016


Bear Creek Plant Staff accepting the “Plant of the Year” award at the GAWP spring conference.

Pictured left to right: Bryan Kelly, Brian Angeli, Nathan Trice, Bo Adcock, and Mike Henry.





WSA Board of Directors with Steve Green Plant of the Year 2016



The Board of Directors celebrates WSA’s commitment to “Award-Winning Service for our Local Community.”

Pictured left to right: Jeff Noles, Mayor Rochelle Robinson, Kerry Rigdon, Steve Green (Water Operations Manager), David Boatright, Chairman Tom Worthan, Layne Smith, and John Citizen.

Mar 162016
The Dog River Recreational Complex is now open for the 2016 season. Douglas County residents and business owners are invited to enjoy a day of fishing at our scenic reservoir or a family picnic at our pavilion. Any one interested in obtaining a season pass is welcome to come by our administrative building located at 8763 Hospital Drive to do so. For additional details, the brochure which contains a list of the access fees, the user regulations, a map of the Reservoir, and the history, can be found here Dog River Recreation Complex or by calling (770) 949-7617.