You can pay your bill and view your billing statement electronically using the internet. New users will need to set up an account and login. To pay or to set up an account, click here. You will need your full account number and your previous billing statement. Only MasterCard and Visa debit/credit cards are accepted as forms of payment. A $2.50 card processing fee is assessed for all card transactions. This fee will appear on the statement of your card.
Our Customer Service Representatives are available in person or by phone Monday through Friday, from 7:30 a.m. until 5:30 p.m. to help you with your account.
The drive-thru window is open from 7:30 a.m. until 5:30 a.m. Monday through Friday.
Payments by check may be deposited in eiter of the two drop boxes at any time. One is located beside the drive-thru window, and the other is located on the left side of the driveway just past where you turn into the driveway.
For your convenience, a return envelope is enclosed with your bill. If for some reason you have misplaced your envelope, you may mail your payment, with the invoice stub, to P.O. Box 1178, Douglasville, Georgia, 30133. Cash payments are accepted only in person.
Only MasterCard and Visa debit/credit cards are accepted. To charge your payment, please call 678-631-1504 to utilize our automated account system. You will need your full account number to use this system. You may also contact our Customer Service Department at (770) 920-3823 and speak with a representative who will be happy to process your payment. A $2.50 card processing fee is assessed for all card transactions. This fee will appear on the statement for your card.
Automatic Bank Draft:
Your bill payment can be automatically withdrawn from your checking or savings account each month by completing an Automatic Bank Draft Formand returning it to a Customer Service Representative or by enclosing it in your return envelope with your next payment. A cancelled check with your correct bank routing number and account number must accompany the form. Please continue to pay by mail until your bank draft account is activated, which takes about six weeks. You will continue to receive a monthly water/sewer bill, but it will have "Bank Draft, Do Not Pay" printed on the bill. Please remember that the amount deducted each month will vary. Although the amount of your bill probably won't change much from month to month, there is always the possibility of an unexpected increase in charges due to a leak or additional usage.
Service Interruptions for Nonpayment:
Payment in full is due by the due date on each bill. Upon the failure of any customer or other responsible part to pay any bill, assessment fee, penalty, or charge for water, wastewater, and/or stormwater services for any premises for which that party is responsible, the Authority employees are authorized to turn off and discontinue water service to the property location for such nonpayment. Failure to receive a bill does not relieve the customer of the responsibility for all applicable charges for water and/or sewer services as they appear on the billing statement.
If service has been interrupted for nonpayment, the Authority shall not be required to resume the supply of water and/or sewer to the property until all past-due charges, including any applicable late fees, fines, penalties, or other charges, are paid in full. Payments are made to resume the service must be paid in cash, cashier check, money order or with a card. No checks will be accepted.
If you have any questions about any of these payment methods, please call Customer Service at (770) 920-3823.