Douglasville-Douglas County Water and Sewer Authority

"Award-Winning Service
For Our Local Community"

8763 Hospital Drive, Douglasville, Georgia 30134       P.O. Box 1157, Douglasville, Georgia 30133          (770) 949-7617    7:30 A.M. - 5:30 P.M. Monday - Friday

Customer Services


Customer Service is high on the priority list here at WSA. Customer Service Representatives are available to help you in person or by phone Monday through Friday from 7:30 a.m. until 5:30 p.m.

Our Customer Service Representatives are trained to help you not only with your service and billing questions, but also to provide you with the latest information regarding any WSA-related topic currently in the news, or any programs, workshops, or other customer-related activities WSA offers. If your question requires a more technical or in-depth response, the Representative will transfer you to the person who can best provide the information you need.

The direct Customer Service phone number is 770-920-3823.

Please Contact Us if you can’t find the information you need in our website.