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Customer Services

From water bills to surprise leaks, maintenance requests to meter questions, the Customer Service Department is on standby to help with all your water needs.

Payment Center

For your convenience, WSA offers several different payment options.

More Ways to Pay:

  • In-Person

    Our Customer Service Representatives are available in person or by phone Monday through Friday, from 7:30 a.m. until 5:30 p.m. to help you with your account.

  • Online

    You can pay your bill and view your billing statement electronically using the internet. New users will need to set up an account and login. To pay or to set up an account, click here.

    You will need your full account number and your previous billing statement. Only MasterCard and Visa debit/credit cards are accepted as forms of payment. A $2.50 card processing fee is assessed for all card transactions. This fee will appear on the statement of your card.

  • Drive-thru Window

    The drive-thru window is open from 7:30 a.m. until 5:30 p.m., Monday through Friday.

  • Drop Box Payments

    Payments by check may be deposited in either of the two drop boxes at any time. One is located beside the drive-thru window, and the other is located on the left side of the driveway just past where you turn into the driveway.

  • By Mail

    For your convenience, a return envelope is enclosed with your bill. If for some reason you have misplaced your envelope, you may mail your payment, with the invoice stub, to P.O. Box 1178, Douglasville, Georgia, 30133. Cash payments are accepted only in person.

  • By Debit/Credit Card

    Only MasterCard, Discover, and Visa debit/credit cards are accepted. To charge your payment, please call 855-282-8110 to utilize our automated account system. You will need your full account number to use this system. A $2.50 card processing fee is assessed for all card transactions. This fee will appear on the statement for your card.

  • Automatic Bank Draft

    Your bill payment can be automatically withdrawn from your checking or savings account each month by completing an Automatic Bank Draft Form and returning it to a Customer Service Representative or by enclosing it in your return envelope with your next payment. A cancelled check with your correct bank routing number and account number must accompany the form. Please continue to pay by mail until your bank draft account is activated, which takes about six weeks.

    You will continue to receive a monthly water/sewer bill, but it will have “Bank Draft, Do Not Pay” printed on the bill. Please remember that the amount deducted each month will vary. Although the amount of your bill probably won’t change much from month to month, there is always the possibility of an unexpected increase in charges due to a leak or additional usage.

Report a Problem

WSA relies on the keen eye of our customers to help report common problems such as leaks, clogged ditches or drains, dumping of hazardous materials or trash where it doesn’t belong, or anything else that may threaten water quality in our local rivers, lakes, and streams.

If you need to report a problem during normal business hours, Monday through Friday, 7:30 a.m. to 5:30 p.m., please call (770) 949-7617. For problems that occur after business hours or on the weekend, contact WSA’s Dispatch Office at (770) 942-6633. Please note that the Dispatch Office number is for emergencies only and is unable to take calls regarding billing questions or concerns. Problems may also be reported by emailing [email protected].

When should you call a plumber?

If sewage backs up in your home or yard, you experience a leak inside your home or business, you notice your yard has an area which has begun to stay wet all the time, or you see a stream of water running where it shouldn’t be, you should contact a plumber. The water lines and sewage lines that are on your property from the meter up to your home are your responsibility to maintain, and the lines that run parallel to your home in the road right-of-way and the meter are WSA’s responsibility. The plumber should be able to determine if the cause of your problem is on your side or WSA’s side.

Forms

For your convenience, listed below are links to the various forms used in the Customer Service and Billing Departments.

FAQs

  • Reading Your Meter

    The Authority requests that all shrubbery, plants, and trees be planted away from the meter box to allow the meter readers full access at all times. Unobstructed access to the meter allows the readers to accurately read the meter.

    You may elect at some time to verify the reading on your billing statement. For more information about reading your meter, please click here.

  • Senior Citizen & Disabled Discount Program

    WSA offers a reduced water base charge of $2.50 and a reduced sewer base charge of $2.50 to those customers who qualify for a Senior Citizen or Disabled Citizen discount. The eligibility requirements are as follows:

    1) The Service Location must be a residential dwelling.

    2) At least one of the individuals responsible for paying the WSA bill must be 65 years of age or older or must be handicapped as defined by Chapter 3 of Title 30 of the Official Code of Georgia Annotated.

    3) The household income must not exceed the mandatory low-income limits defined by Housing and Urban Development (HUD) for our area.

    4) The individual responsible for paying the bill must use the facility as his/her permanent residence.

    To apply for a Senior Citizen discount, please click here.

    To apply for a Disabled Citizen discount, please click here.

Have questions about billing or payments?

Additional questions about your payment method? Please call Customer Service at 770.920.3823.