Douglasville-Douglas County Water and Sewer Authority

"Award-Winning Service
For Our Local Community"

8763 Hospital Drive, Douglasville, Georgia 30134       P.O. Box 1157, Douglasville, Georgia 30133          (770) 949-7617    7:30 A.M. - 5:30 P.M. Monday - Friday
May 172017

As we move into the warmer temperatures that a Georgia summer ushers in, it is important for the community to remember that Douglas County is still under a level 2 drought response. Nine Metro-Atlanta Counties in the Chattahoochee River basin remain in the level 2 drought designation, as a dry summer has been predicted and Lake Lanier remains eight feet below full pool. This declaration imposes a handful of outdoor watering restrictions on our community, as well as requires your local water utility, The Douglasville-Douglas County Water and Sewer Authority, to implement water conservation methods within their scope of operations.

When you and your family are enjoying warm weather activities, please make sure you are being responsible stewards of our water resources while this drought persists. Make sure you are observing the outdoor watering restrictions and practicing conservation inside and outside of your home or business. Being conscious of your everyday water usage goes a long way to ensure the Douglas County community has enough water to keep everyone happy, healthy, and safe.


What does this mean for me, a WSA customer? Above all, we are we are asking our customers to keep using Douglas County’s water resources wisely! Be conscientious about water use around your home or business and make sure you are not wasting this valuable resource. A level 2 drought response also imposes the following outdoor watering restrictions:

(a) General Outdoor Watering. Outdoor watering for gardens, lawns, and trees will be limited to twice a week on an odd-even schedule. Even numbered addresses may water on Wednesday and Saturday between the hours of 4:00 p.m. and 10:00 a.m. Odd numbered addresses may water on Thursday and Sunday between the hours of 4:00 p.m. and 10:00 a.m. “Even numbered address” means an address number ending with the number 0, 2, 4, 6, 8, or the site does not have a numbered address. “Odd numbered address” means an address ending with the number 1, 3, 5, 7, or 9.

(b) Specific Categories of Outdoor Water Use. The following outdoor water uses are restricted:

  • Washing streets, gutters, sidewalks, or driveways.
  • Non-commercial washing or pressure washing.
  • Ornamental uses such as fountains or waterfalls.
  • Washing vehicles (cars, boats, etc.) at home.
  • Charity or non-commercial fund-raiser car washes.

Please feel free to print and display our informational drought flyer at your home, business, or community organization.

Does this mean I cannot use water for things like gardening and washing my car? The level 2 drought response watering restrictions do limit some activities around your home. You may still use water for your landscaping or gardening needs, but you will be required to adhere to the odd-even two-day schedule, as well as stay within the prescribed watering times between 4:00 p.m. and 10:00 a.m. Other outdoor water uses such as washing your car, running a fountain in your yard, or pressure washing your driveway are not allowed under the level 2 drought response. Please note that you will still have the option to utilize a commercial car wash or licensed pressure washing business.

What can I do to help? There are plenty of easy things you can do to make sure you are using water resources responsibly.

What are some measures WSA has taken to conserve and protect water in Douglas County? Over the past decade, we have implemented several large scale projects and programs to drive conservation and protect the natural resources we use every day. Some examples of these significant measures include:

  • Google/WSA Partnership: Developed a re-use facility that uses non-potable water to cool the servers at Google’s Douglasville facility. Had we not collaborated to develop this plan, Google would have needed to take a large amount of treated drinking water from WSA’s system every day. WSA and Google have received national recognition for this initiative.
  • Flow Augmentation Line: We are required each day to release a set amount of water from our dam into the Chattahoochee River. The flow augmentation line takes clean, treated wastewater directly from our South Central Plant and deposits it into the river, lessening the amount we must release from our Dog River dam, which in return, keeps the dam fuller with water that can be used for our customers.
  • Toilet Rebate Program: Administered by WSA in 2010-2011, this program rebated customers for replacing old toilets with new low flow models in their homes and businesses.
  • Reservoir Expansion and Strategic Future Planning: We know that the population of Douglas County and thus, the demands on our system, will only continue to increase as time goes on. WSA has made sure we are forward and future thinking when it comes to water resources.
  • Well informed customer base, community and governmental leaders, and engaged Board of Directors: Our involvement with the local community is widespread and promotes the importance of water, conservation, and good stewardship. Our community members are our best allies!

Where can I keep track of drought conditions? The U.S. Drought Monitor is a great tool to keep up with drought conditions around the state. You can view the monitor here. The Metropolitan North Georgia Water Planning District also provides valuable information about water conservation and usage in metro Atlanta on their website,

Oct 112016

computerThe Douglasville-Douglas County Water and Sewer Authority (the Authority) is excited to offer customers an easy and convenient method to view and pay their water and sewer bills online, along with other new features that make managing your account a breeze!

Pay and/or View Bills Online

  • Easy to use – registration is required.
  • Access, view, and pay your bill online – at your convenience.
  • You have the option to pay immediately or to schedule a future payment.
  • Register in Card Auto-Pay – pay with previously saved remittance information.
  • Create customized payment plans.
  • Receive an immediate emailed confirmation of payment or print a receipt.
  • Go Green – sign up for e-billing and be “Eco-Friendly”. Your e-billing enrollment reduces waste and helps the environment. You will be saving natural resources like trees and gas, and reducing your overall carbon footprint!

One-Time Payments

  • Pay online with “One-Time” Pay; no registration is required (payment information is not retained).

Pay by Text

  • Sign up for pay by text messages if you would like to receive future invoice notifications via a convenient TEXT message.  Save time by paying your bill directly from your phone.  It’s never been easier to connect to The Authority!

Payment Types Accepted


  • Credit/Debit Cards (MasterCard, Visa, Discover)
  • e-Check – pay with electronic checks using a checking or savings account number

Service Fees

Online payments and e-Check payments will incur a $2.50 service fee per transaction. The service fee is automatically calculated and is shown on the payment page before you submit your payment for processing.  Service fees may appear as a separate charge from the bill amount on your card or bank statement.


Frequently Asked Questions (FAQs)

Click here to view the Online Payment FAQs.

Have a question not covered in the FAQs?

You may reach us at 770-949-7617 or send an email to

May 242016

The Bear Creek Water Treatment Plant was honored to receive the 2016 “Plant of the Year” award from the Georgia Association of Water Professionals. This award is given to the best managed, best operated facilities in the state. The plant inspection process is an arduous task and includes more than 20 pages of criteria to determine the final score of the facility. WSA was competing against four other facilities in their size category: Cherokee County, City of Cartersville, Forsyth County, and Dalton Utilities. In the end, Bear Creek received a total score of 98.22 percent and was awarded “Plant of the Year” in the 15 to 50 MGD (million gallons per day) category. The Bear Creek plant is responsible for providing safe, clean drinking water to the majority of Douglas County residents. Winning this award, along with the pride and care our treatment plant staff display day in and day out, exemplifies the dedication WSA’s staff has to their profession and to the community as a  whole.

Plant of the Year Bear Creek Staff 2016


Bear Creek Plant Staff accepting the “Plant of the Year” award at the GAWP spring conference.

Pictured left to right: Bryan Kelly, Brian Angeli, Nathan Trice, Bo Adcock, and Mike Henry.





WSA Board of Directors with Steve Green Plant of the Year 2016



The Board of Directors celebrates WSA’s commitment to “Award-Winning Service for our Local Community.”

Pictured left to right: Jeff Noles, Mayor Rochelle Robinson, Kerry Rigdon, Steve Green (Water Operations Manager), David Boatright, Chairman Tom Worthan, Layne Smith, and John Citizen.

Oct 072015

What’s important in the world of water? Read all about in the Fall 2015 edition of The Waterline, your number one source for all things water, wastewater, and stormwater in Douglas County. Click HERE to view the current issue!