Douglasville-Douglas County Water and Sewer Authority

"Award-Winning Service
For Our Local Community"

8763 Hospital Drive, Douglasville, Georgia 30134       P.O. Box 1157, Douglasville, Georgia 30133          (770) 949-7617    7:30 A.M. - 5:30 P.M. Monday - Friday
Oct 112016

computerThe Douglasville-Douglas County Water and Sewer Authority (the Authority) is excited to offer customers an easy and convenient method to view and pay their water and sewer bills online, along with other new features that make managing your account a breeze!

Pay and/or View Bills Online

  • Easy to use – registration is required.
  • Access, view, and pay your bill online – at your convenience.
  • You have the option to pay immediately or to schedule a future payment.
  • Register in Card Auto-Pay – pay with previously saved remittance information.
  • Create customized payment plans.
  • Receive an immediate emailed confirmation of payment or print a receipt.
  • Go Green – sign up for e-billing and be “Eco-Friendly”. Your e-billing enrollment reduces waste and helps the environment. You will be saving natural resources like trees and gas, and reducing your overall carbon footprint!

One-Time Payments

  • Pay online with “One-Time” Pay; no registration is required (payment information is not retained).

Pay by Text

  • Sign up for pay by text messages if you would like to receive future invoice notifications via a convenient TEXT message.  Save time by paying your bill directly from your phone.  It’s never been easier to connect to The Authority!

Payment Types Accepted


  • Credit/Debit Cards (MasterCard, Visa, Discover)
  • e-Check – pay with electronic checks using a checking or savings account number

Service Fees

Online payments and e-Check payments will incur a $2.50 service fee per transaction. The service fee is automatically calculated and is shown on the payment page before you submit your payment for processing.  Service fees may appear as a separate charge from the bill amount on your card or bank statement.


Frequently Asked Questions (FAQs)

Click here to view the Online Payment FAQs.

Have a question not covered in the FAQs?

You may reach us at 770-949-7617 or send an email to

May 242016

The Bear Creek Water Treatment Plant was honored to receive the 2016 “Plant of the Year” award from the Georgia Association of Water Professionals. This award is given to the best managed, best operated facilities in the state. The plant inspection process is an arduous task and includes more than 20 pages of criteria to determine the final score of the facility. WSA was competing against four other facilities in their size category: Cherokee County, City of Cartersville, Forsyth County, and Dalton Utilities. In the end, Bear Creek received a total score of 98.22 percent and was awarded “Plant of the Year” in the 15 to 50 MGD (million gallons per day) category. The Bear Creek plant is responsible for providing safe, clean drinking water to the majority of Douglas County residents. Winning this award, along with the pride and care our treatment plant staff display day in and day out, exemplifies the dedication WSA’s staff has to their profession and to the community as a  whole.

Plant of the Year Bear Creek Staff 2016


Bear Creek Plant Staff accepting the “Plant of the Year” award at the GAWP spring conference.

Pictured left to right: Bryan Kelly, Brian Angeli, Nathan Trice, Bo Adcock, and Mike Henry.





WSA Board of Directors with Steve Green Plant of the Year 2016



The Board of Directors celebrates WSA’s commitment to “Award-Winning Service for our Local Community.”

Pictured left to right: Jeff Noles, Mayor Rochelle Robinson, Kerry Rigdon, Steve Green (Water Operations Manager), David Boatright, Chairman Tom Worthan, Layne Smith, and John Citizen.

Mar 162016
The Dog River Recreational Complex is now open for the 2016 season. Douglas County residents and business owners are invited to enjoy a day of fishing at our scenic reservoir or a family picnic at our pavilion. Any one interested in obtaining a season pass is welcome to come by our administrative building located at 8763 Hospital Drive to do so. For additional details, the brochure which contains a list of the access fees, the user regulations, a map of the Reservoir, and the history, can be found here Dog River Recreation Complex or by calling (770) 949-7617.
Oct 072015

What’s important in the world of water? Read all about in the Fall 2015 edition of The Waterline, your number one source for all things water, wastewater, and stormwater in Douglas County. Click HERE to view the current issue!

Jul 082015

The Douglasville-Douglas County Water and Sewer Authority will now release bid invitations and opportunities on this site. They can be viewed from the Find It Fast menu under “Contract Opportunities.” Printed notices of bid invitations will also continue to run in the Douglas County Sentinel. Any questions or comments may be directed to