Douglasville-Douglas County Water and Sewer Authority

"Award-Winning Service
For Our Local Community"

8763 Hospital Drive, Douglasville, Georgia 30134       P.O. Box 1157, Douglasville, Georgia 30133          (770) 949-7617    7:30 A.M. - 5:30 P.M. Monday - Friday
Nov 202017
 

As of November 18th, 2017, the Dog River Recreational Complex has closed for the season. Season pass holders will still be able to use the complex during winter months and will receive a letter with information regarding their access soon. We would like to thank all of our Douglas County citizens who spent time fishing, picnicking, or just enjoying the scenery in 2017 and look forward to opening up full time once again in March of 2018.

Sep 152017
 

Due to the significant increase in rainfall events, the Georgia Environmental Protection Division (EPD) has released Douglas County from the Level 2 Drought designation. This release removes all outdoor watering restrictions that local residents and businesses have been under since November of 2016. Douglas County will remain in a Level 1 Drought designation until further notice from the EPD.

The Douglasville-Douglas County Water and Sewer Authority would like to thank the community for their dedication to conserving water and adhering to the outdoor watering restrictions while they were in place. While the drought continues to wane, please keep practicing the principles of responsible water stewardship and conservation. To reduce your water footprint, check out these quick links:

Aug 212017
 

Beginning September 1st, WSA will only be processing debit/credit card or e-check payments from our automated phone line or website. This change is being implemented to increase financial security during bill pay and decrease wait times to reach a customer service representative.

To pay by phone, please call our automated phone line at 855-282-8110. You will need your account number listed on your billing statement. Enter the account number as it appears with no dash. For internet payments, you will need to register your online account with the account number on your billing statement if you have not already done so. More information about these payment methods can be found in our Payment FAQ’s section.

Thank you for your cooperation during this transition. Please contact us at (770) 949-7617 if you have any questions.

Jun 232017
 

Each year, the Douglasville-Douglas County Water and Sewer Authority publishes an important report on drinking water quality in the community. Please spend a few minutes reviewing this report to learn valuable information about water quality in Douglas County and the important role WSA plays in keeping your drinking water safe, clean, and readily available.

 

To view the 2017 Consumer Confidence Report, please click here. If you would like a paper copy mailed to your home or business, please call (770) 920-3850 or email AskWSA@nullddcwsa.com with your complete name and mailing address.

May 172017
 

As we move into the warmer temperatures that a Georgia summer ushers in, it is important for the community to remember that Douglas County is still under a level 2 drought response. Nine Metro-Atlanta Counties in the Chattahoochee River basin remain in the level 2 drought designation, as a dry summer has been predicted and Lake Lanier remains eight feet below full pool. This declaration imposes a handful of outdoor watering restrictions on our community, as well as requires your local water utility, The Douglasville-Douglas County Water and Sewer Authority, to implement water conservation methods within their scope of operations.

When you and your family are enjoying warm weather activities, please make sure you are being responsible stewards of our water resources while this drought persists. Make sure you are observing the outdoor watering restrictions and practicing conservation inside and outside of your home or business. Being conscious of your everyday water usage goes a long way to ensure the Douglas County community has enough water to keep everyone happy, healthy, and safe.

dog-river-comparison

What does this mean for me, a WSA customer? Above all, we are we are asking our customers to keep using Douglas County’s water resources wisely! Be conscientious about water use around your home or business and make sure you are not wasting this valuable resource. A level 2 drought response also imposes the following outdoor watering restrictions:

(a) General Outdoor Watering. Outdoor watering for gardens, lawns, and trees will be limited to twice a week on an odd-even schedule. Even numbered addresses may water on Wednesday and Saturday between the hours of 4:00 p.m. and 10:00 a.m. Odd numbered addresses may water on Thursday and Sunday between the hours of 4:00 p.m. and 10:00 a.m. “Even numbered address” means an address number ending with the number 0, 2, 4, 6, 8, or the site does not have a numbered address. “Odd numbered address” means an address ending with the number 1, 3, 5, 7, or 9.

(b) Specific Categories of Outdoor Water Use. The following outdoor water uses are restricted:

  • Washing streets, gutters, sidewalks, or driveways.
  • Non-commercial washing or pressure washing.
  • Ornamental uses such as fountains or waterfalls.
  • Washing vehicles (cars, boats, etc.) at home.
  • Charity or non-commercial fund-raiser car washes.

Please feel free to print and display our informational drought flyer at your home, business, or community organization.

Does this mean I cannot use water for things like gardening and washing my car? The level 2 drought response watering restrictions do limit some activities around your home. You may still use water for your landscaping or gardening needs, but you will be required to adhere to the odd-even two-day schedule, as well as stay within the prescribed watering times between 4:00 p.m. and 10:00 a.m. Other outdoor water uses such as washing your car, running a fountain in your yard, or pressure washing your driveway are not allowed under the level 2 drought response. Please note that you will still have the option to utilize a commercial car wash or licensed pressure washing business.

What can I do to help? There are plenty of easy things you can do to make sure you are using water resources responsibly.

What are some measures WSA has taken to conserve and protect water in Douglas County? Over the past decade, we have implemented several large scale projects and programs to drive conservation and protect the natural resources we use every day. Some examples of these significant measures include:

  • Google/WSA Partnership: Developed a re-use facility that uses non-potable water to cool the servers at Google’s Douglasville facility. Had we not collaborated to develop this plan, Google would have needed to take a large amount of treated drinking water from WSA’s system every day. WSA and Google have received national recognition for this initiative.
  • Flow Augmentation Line: We are required each day to release a set amount of water from our dam into the Chattahoochee River. The flow augmentation line takes clean, treated wastewater directly from our South Central Plant and deposits it into the river, lessening the amount we must release from our Dog River dam, which in return, keeps the dam fuller with water that can be used for our customers.
  • Toilet Rebate Program: Administered by WSA in 2010-2011, this program rebated customers for replacing old toilets with new low flow models in their homes and businesses.
  • Reservoir Expansion and Strategic Future Planning: We know that the population of Douglas County and thus, the demands on our system, will only continue to increase as time goes on. WSA has made sure we are forward and future thinking when it comes to water resources.
  • Well informed customer base, community and governmental leaders, and engaged Board of Directors: Our involvement with the local community is widespread and promotes the importance of water, conservation, and good stewardship. Our community members are our best allies!

Where can I keep track of drought conditions? The U.S. Drought Monitor is a great tool to keep up with drought conditions around the state. You can view the monitor here. The Metropolitan North Georgia Water Planning District also provides valuable information about water conservation and usage in metro Atlanta on their website, NorthGeorgiaWater.org.