Customer Services

From water bills to surprise leaks, maintenance requests to meter questions, the Customer Service Department is on standby to help with all your water needs.

Payment Center

For your convenience, WSA offers several different payment options.

Pay Online

More Ways to Pay:

You can pay your bill and view your billing statement electronically using the internet. New users will need to set up an account and login. To pay or to set up an account, click here.

You will need your full account number and your previous billing statement. Only MasterCard and Visa debit/credit cards are accepted as forms of payment. Effective June 20, 2025, a 2.95% transaction fee is assessed for all card transactions.

This transaction fee is charged by InvoiceCloud, our third-party payment processor. This fee will appear on your card statement.
Your bill payment can be automatically withdrawn from your checking or savings account each month by completing an Automatic Bank Draft Form and returning it to a Customer Service Representative or by enclosing it in your return envelope with your next payment. A cancelled check with your correct bank routing number and account number must accompany the form. Please continue to pay by mail until your bank draft account is activated, which takes about six weeks.

You will continue to receive a monthly water/sewer bill, but it will have “Bank Draft, Do Not Pay” printed on the bill. Please remember that the amount deducted each month will vary. Although the amount of your bill probably won’t change much from month to month, there is always the possibility of an unexpected increase in charges due to a leak or additional usage.
You may pay your water bill online and avoid a service fee by using your banking institution’s online bill payment option. Since this payment comes directly from your bank account to the Douglasville-Douglas County Water and Sewer Authority (just like a mailed check), you are not charged a service fee. To use this option, you will need to log on to your banking institution’s web site and set up WSA as a payee.

Report a Problem

WSA relies on the keen eye of our customers to help report common problems such as leaks, clogged ditches or drains, dumping of hazardous materials or trash where it doesn’t belong, or anything else that may threaten water quality in our local rivers, lakes, and streams.

If you need to report a problem during normal business hours, Monday through Friday, 7:30 a.m. to 5:30 p.m., please call (770) 949-7617. For problems that occur after business hours or on the weekend, contact WSA’s Dispatch Office at (770) 942-6633. Please note that the Dispatch Office number is for emergencies only and is unable to take calls regarding billing questions or concerns. Problems may also be reported by emailing AskWSA@ddcwsa.com.

When should you call a plumber?

The water lines and sewage lines that are on your property from the meter up to your home are your responsibility to maintain, and the lines that run parallel to your home in the road right-of-way and the meter are WSA’s responsibility. If sewage backs up in your home or yard, you experience a leak inside your home or business, you notice your yard has an area which has begun to stay wet all the time, or you see a stream of water running where it shouldn’t be, you should contact a plumber. The plumber should be able to determine if the cause of your problem is on your side or WSA’s side.

Forms

For your convenience, listed below are links to the various forms used in the Customer Service and Billing Departments.

FAQs

WSA offers a reduced water base charge of $2.50 and a reduced sewer base charge of $2.50 to those customers who qualify for a Senior Citizen or Disabled Citizen discount. The eligibility requirements are as follows:

1) The Service Location must be a residential dwelling.

2) At least one of the individuals responsible for paying the WSA bill must be 65 years of age or older or must be handicapped as defined by Chapter 3 of Title 30 of the Official Code of Georgia Annotated.

3) The household income must not exceed the mandatory low-income limits defined by Housing and Urban Development (HUD) for our area.

4) The individual responsible for paying the bill must use the facility as his/her permanent residence.

To apply for a Senior Citizen discount, please click here.

Have questions about billing or payments?

VIEW ALL FAQ'S

Additional questions about your payment method? Please call Customer Service at 770.920.3823.