Join Our Team!
Career Opportunities
Interested in working for an award-winning, community driven water authority with a commitment to environmental stewardship? You’re in the right place!
WSA prides ourselves on the strength of our team, and we are always looking for new additions. Whether you are looking to work with our water supply directly, or are looking for a role where you can interact with the Douglas County community directly, we have a place for you.
WSA is an equal opportunity employer, and our benefits package includes health insurance, prescription insurance, dental insurance, life insurance, disability insurance, and a defined benefit pension plan. The Authority has an operating budget of approximately $48 million and a five-year capitol improvements program of approximately $145 million.
A drug screen and security/MVR record check are required.Â
Current Job Opportunities
Billing/Customer Service Specialist:
This position performs moderately difficult customer service, billing, and clerical work calling for accuracy and excellent customer relations and cash handling skills. Work involves a variety of customer service, clerical, billing, and record keeping duties and the use of discreet judgment in applying department rules to customer problems. The employee works with some degree of independence and is supervised by the Customer Service Supervisor. Candidates must possess a High School diploma or General Equivalency Diploma (GED) and one (1) year of customer service experience.
Billing/Customer Service Manager:
This position performs managerial and administrative work in the oversight of the customer service and meter services divisions of the Authority. Duties involve planning, organizing, and managing employees in these respective divisions. Work involves a high level of independent judgment and discretion in decision making. The incumbent reports to the Deputy Director/Chief Financial Officer. Requirements include a Bachelor’s Degree in Accounting, Business, or a related field and eight (8) years of experience in business or accounting, or an equivalent combination of education and experience.
ESSENTIAL JOB FUNCTIONS
- Ensures accurate billing for all customers following the guidelines provided in the Rules and Regulations of the Authority.
- Reviews Rules and Regulations and provides recommendations for improvement.
- Prepares, assigns, and monitors goals and objectives.
- Prepares correspondence relating to inquiries requesting billing information for water and sewer customers.
- Represents the Authority on disputed meter readings and billing issues, resolves all issues/complaints, and utilizes AMR data where available.
- Performs research and provides technical information as requested.
- Maintains records and prepares reports as required.
- Hires, manages, develops, evaluates, and terminates billing, customer service, and meter services staff (approximately 25 employees).
- Prepares and manages the annual budget for the billing, customer service, and meter services department.
- Oversees fleet management and administration of the vehicles for the meter services field personnel.
- Reviews existing operations and sets goals and objectives for the divisions.
- Performs other related duties as required/assigned.
Safety, Wellness, and Training Coordinator:
Assist with planning, establishing, implementing, and maintaining a variety of occupational safety, wellness, and training programs to assure the highest possible degree of safety, health, and training for Authority employees. This position performs work in support of the Human Resources (HR) Department. Duties require handling information of a confidential nature relating to employees, including safety data, health benefits, and having direct interactions with employees regarding such matters.
This position reports to the Administrative Services Manager. Applicants must possess a bachelor’s degree and two (2) years of human resources or related experience.
Laborer:
Job duties include work of routine difficulty in manual labor involving physically demanding unskilled and limited semi-skilled tasks. Works as a member of water, wastewater, or construction crew, maintaining water and/or sewer lines. This position requires the employee to be on-call on a rotating basis.Â
Field Services Representative:
This position performs work in the reading of water meters and the termination of services. Duties involve the accurate reading and recording of water consumption data of the Authority’s customers following designated routes and using a hand-held computer or the AMR Drive-By unit and other work performed by this employee involves the locking of water meters for delinquency purposes and service terminations. This position is also responsible for unlocking of meters to restore service and obtaining meter readings as needed. The position may also be required to perform other meter services functions as required. This employee reports to the Meter Services Supervisor.
Applicants must possess a High School diploma or (GED) and a valid State of Georgia driver’s license and satisfactory Motor Vehicle Record. One (1) year of experience as a meter reader or in a related utility field is preferred.
Maintenance Mechanic:
This position performs skilled work in major mechanical and minor electrical maintenance, adjustments, repair of water/wastewater treatment plants, pump stations, and all related equipment. Work involves operating combination vehicles and single and tandem-axle automotive equipment or relatively simple mechanical attachments. May work independently or with other mechanics, laborers, and/or the plant or pump station operators during repair assignments.
High School diploma or General Equivalency Diploma (GED) and three (3) years of experience in mechanical, electrical, and building maintenance and repair preferred. An employee in this position is required to be required to be on call on a rotating basis.
Senior Equipment Operator:
This position performs skilled work operating moderately complex medium to heavy construction equipment. The work involves the safe and skilled operating, servicing, and minor maintenance of equipment for transporting personnel and materials and may involve operating components of significant complexity or capacity. Work also consists of the performance of manual tasks. Supervision may be exercised over semi-skilled workers. An individual in this position must be on-call on a rotating basis. This position reports to the Construction or Maintenance Foreman.
A high School diploma or General Equivalency Diploma (GED) and three years of experience operating automotive and construction equipment are preferred. Must possess a valid State of Georgia driver’s license, satisfactory Motor Vehicle Record (MVR), and a valid State of Georgia Class “A” CDL (Commercial Driver’s License).  Possession of Manual Transmission Endorsement preferred or be able to obtain within six (6) months from the date of hire. Possession of a Confined Space certificate, Department of Transportation Flagger certificate, and Trench Excavation certificate.
Wastewater Plant Operator:
This position performs skilled work in the operation, monitoring, and maintenance of wastewater treatment plants and related facilities. Duties include ensuring, through composite sampling, process control monitoring, process adjustments, waste calculations, and recordkeeping that all wastewater leaving the treatment process meets state and federal requirements, and generally works independently, but may work as a member of a crew. An individual in this position must be available for overtime work and a variety of assigned shift schedules, some in excess of five consecutive days, including weekends and holidays, for periods of 16 hours or more, and may be required to participate in the on-call program. This position reports to the Chief Wastewater Plant Operator or Wastewater Operations Superintendent.
Educational requirements include High School diploma or General Equivalency Diploma (GED) and six (6) months of related experience in wastewater treatment, as well as possession of a valid State of Georgia driver’s license and satisfactory Motor Vehicle Record (MVR) and possession of a State of Georgia Class III Wastewater Treatment System Operator Certificate.
Water Plant Operator:
This position performs skilled work in the operation, monitoring, and maintenance of water treatment plants and related facilities. Duties include ensuring that all water leaving the water treatment process meets state and federal requirements for safe drinking water. The employee generally works independently, but may work as a member of a crew. An employee in this position must also be available for overtime work and a variety of assigned shift schedules, some in excess of five consecutive days, including weekends and holidays, for periods of 16 hours or more.
Educational requirements include High School diploma or General Equivalency Diploma (GED) its equivalent and six (6) months of related experience as well as possession of a valid State of Georgia driver’s license and satisfactory Motor Vehicle Record (MVR) and possession of a State of Georgia Class III Water Supply System Operator Certificate. This position reports to the Chief Water Plant Operator.
Apply Today!
By Mail
Mail resume and completed application:
Douglasville-Douglas County Water and Sewer Authority
Attn: Human Resources Department
P. O. Box 1157
Douglasville, Georgia 30133
By Email
Email resume and completed application: to [email protected]
Please be sure to indicate which open position you are applying for.
In Person
Complete an application at our Administrative Office:
8763 Hospital Drive, Douglasville, Georgia 30134.
